Terms and Conditions
These Terms and Conditions govern your use of our website and your purchase of our ghosts.
Ordering
- By placing an order, you agree to provide accurate and complete information.
- We reserve the right to cancel or refuse any order for any reason.
- Ghosts are sold on a first come first serve basis.
- All prices are listed in £GBP.
- Payment must be made at the time of order.
- All content on this site, including text, images, and logos, is our property or used with permission.
- You may not use any content without our written consent.
- We are not liable for any indirect, incidental, or consequential damages arising from your use of our site or products.
- We may update these Terms and Conditions from time to time. Any changes will be posted on this page.
Privacy Policy
We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data.
Information We Collect
- Personal Information: Name, address, email, phone number.
- Payment Information: Credit/debit card details, billing address.
- Usage Data: IP addresses, browser type, browsing history.
- To process and fulfil orders.
- To communicate with you regarding your orders and offers.
- To improve our products and services.
- We do not sell your personal information.
- We may share data with third-party service providers (e.g., payment processors, shipping companies).
- We implement security measures to protect your data.
- Access, correct, or delete your personal information.
- Opt-out of marketing communications.
- We use cookies to enhance your browsing experience and analyze site traffic.
- You can manage cookie preferences through your browser settings.
Shipping Policy
We strive to deliver your orders promptly and efficiently. This Shipping Policy outlines our shipping methods and estimated processing and delivery times.
Shipping Methods
Shipping Methods
- United Kingdom: We offer free tracked shipping on all orders within the United Kingdom.
- International: Unfortunately, we are unable to offer international shipping at this time.
Processing and Delivery Times
- It takes 1-2 business days to prepare your order for shipping.
- Our standard shipping service aims to deliver your order within 2-5 business days.
- You will receive a confirmation email with tracking details once your order has been dispatched.
Returns and Refunds Policy
We aim to ensure you are completely satisfied with your purchase. If you are not satisfied, you can return the product within 14 days of receiving it.
Return Conditions
- Items must be in their original condition.
- Include all original packaging and labels.
- Contact us to initiate a return.
- Ship the item back to us via tracked delivery.
- Once we receive the item, we will process your refund.
- Refunds will be issued to the original payment method within 14 days of receiving the returned item.
- You are responsible for return shipping costs.
Contact Us
If you have any questions about our Terms and Conditions, Privacy Policies, Shipping Policies, or Returns and Refunds Policies, please contact us via the contact form on this website.